Privacy Policy

At SouqCamel, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or get in touch with us.

1. Information We Collect

When you interact with SouqCamel, we may collect the following types of information:

  • Personal Information: Your name, email address, phone number, and billing/shipping address.

  • Order Information: Details of items purchased, your chosen payment method (securely processed), and order history.

  • Device & Usage Data: IP address, browser type, and cookies to enhance your shopping experience.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Send order confirmations and shipping updates

  • Provide customer support and respond to your inquiries

  • Share offers and product updates (only if you choose to receive them)

  • Improve and personalize your experience on our website

3. Your Privacy Comes First

We do not sell your personal data. We only share it with:

  • Trusted partners (like shipping and payment providers) to fulfill your order

  • Legal authorities, but only when required by law in the UAE or Saudi Arabia

4. How We Protect Your Data

We take data security seriously. Our safety measures include:

  • SSL-encrypted website browsing

  • Secure, encrypted payment processing

  • Limited internal access to your personal information

5. Your Rights (UAE & KSA)

As a customer in the UAE or KSA, you have the right to:

  • Request access to the personal data we hold about you

  • Ask us to update or delete your information

  • Opt out of marketing communications at any time

📧 To make a request, contact us at: souqcamelofficial@gmail.com

6. Cookies & Tracking

We use cookies to:

  • Remember your shopping cart

  • Recommend products based on your preferences

  • Improve the speed and performance of our website

You can manage or disable cookies anytime through your browser settings.

7. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be posted on our website.

8. Contact Us

If you have any questions or concerns about your privacy, we're here to help:

📧 Email: souqcamelofficial@gmail.com
🌍 Proudly serving customers across the United Arab Emirates and Saudi Arabia