Shipping policy

At SouqCamel, we’re committed to delivering your orders quickly, safely, and reliably across the UAE and KSA. Please review our shipping policy for information on delivery times, rates, and tracking.

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📦 Where We Ship

We currently deliver to:

🇦🇪 United Arab Emirates (UAE)
🇸🇦 Kingdom of Saudi Arabia (KSA)

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🚚 Order Processing Time

• All orders are processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed the next business day

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📍 Estimated Delivery Times

Note: Delivery times may vary depending on your city and courier availability.

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💳 Shipping Rates

• UAE: AED 15
   → Free shipping on orders over AED 150

• KSA: SAR 20
   → Free shipping on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your delivery address.

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🧾 Order Tracking

Once your order is shipped, you’ll receive a confirmation email (and/or WhatsApp message) with your tracking number so you can monitor your delivery in real time.

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🛑 Shipping Delays & Exceptions

We always aim for on-time delivery, but delays may occasionally occur due to:

• Customs clearance procedures

• Public holidays or extreme weather

• Courier service disruptions

We appreciate your patience and understanding during such instances.

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📨 Incorrect Address Policy

Please make sure your shipping address is accurate before completing your purchase.
SouqCamel is not responsible for delays or lost packages caused by incorrect or incomplete address details.

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💬 Need Help?

If you have questions about your order, delivery status, or need assistance:

📧 Email: souqcamelofficial@gmail.com
🌍 Serving: Customers across the UAE and KSA